ARRIS Surfboard S33 Modem Review – Pros and Cons

The ARRIS Surfboard S33 Modem offers a cost-effective solution by allowing users to own their modem and save up to $168 annually in rental fees, varying by cable service provider. Utilizing cutting-edge DOCSIS 3.1 technology, it outpaces DOCSIS 3.0, delivering speeds 10 times faster, enhanced security, reduced gaming lag, and the capability for multi-gig networking on copper cables.

The modem is certified for use with most U.S. cable internet service providers, including Cox, Spectrum, Xfinity, and others, supporting internet speed plans up to 2.5-Gbps. Its simple and secure setup involves plugging in the device, downloading the SURFboard Central App, and following activation instructions. With compatibility, speed, and savings in mind, the ARRIS Surfboard S33 Modem stands as an efficient choice for users seeking reliable and high-performance cable internet connectivity.

Pros:

1. Cost-Effective Ownership: Users appreciate the financial benefits of owning the ARRIS Surfboard S33 Modem, avoiding monthly rental fees and potentially saving significant amounts annually.
2. Improved WiFi Speed: Multiple users report a noticeable increase in WiFi speed after integrating the modem, contributing to a better overall internet experience.
3. Compatibility with Xfinity: Many users find seamless compatibility with Xfinity, with straightforward setup using the Xfinity app, eliminating the need for extensive technical assistance.
4. Effective Replacement: The modem has proven to be a reliable replacement for older models, addressing issues such as packet loss and latency, contributing to improved internet performance.
5. Leveraging Higher Bandwidth: Users with high-speed plans, such as 1.2Gbps, praise the ARRIS S33 for fully leveraging the available bandwidth and delivering optimal performance.
6. DOCSIS 3.1 Technology: The adoption of DOCSIS 3.1 technology ensures faster speeds, better security, reduced gaming lag, and the ability to support multi-gig networking, meeting the demands of modern internet usage.
7. Longevity and Upgrade: Previous users of ARRIS modems express satisfaction with the brand’s longevity, with some devices lasting over a decade. The S33 is seen as a necessary upgrade to accommodate higher bandwidth usage.
8. Stable Connection: Users report a stable and reliable connection with the ARRIS S33, leading to a consistent internet experience without disruptions.
9. Compact and Sleek Design: The modem’s small and modern design is appreciated for its aesthetic appeal and ease of placement, requiring minimal space.
10. Positive Customer Service Experiences: Some users highlight positive interactions with customer service, emphasizing helpful assistance in resolving activation issues and ensuring successful installation.

Cons:

1. Initial Setup Complexity: A few users mention a lack of instructions with the device, and some find the initial setup, especially with MAC address recognition, to be less straightforward. However, this seems to vary based on the cable provider.
2. Device Temperature: Some users note that the modem can get warm during operation. While not a major issue, it is recommended to place it in an open-air space to prevent overheating.
3. Challenges with Xfinity Activation: A small number of users faced challenges in activating the device with Xfinity, encountering difficulties with the Xfinity app or having the MAC address recognized. However, alternative methods, such as manual input or tech support escalation, proved successful for some.
4. Lack of On/Off Switch: One user prefers modems with on/off switches, expressing a preference for their current modem that includes this feature, unlike the ARRIS S33.

In summary, the ARRIS Surfboard S33 Modem receives widespread acclaim for its cost-effectiveness, improved performance, and compatibility with various internet providers. Users appreciate its modern design, reliability, and positive impact on WiFi speeds. While some encounter minor challenges during setup or note the device’s warmth, the overall consensus is overwhelmingly positive, making the ARRIS S33 a favored choice for those seeking a reliable and efficient cable modem.